Return & refund

We want you to love your purchase. If you're not satisfied, here’s how we can help:

•  Returns

You may return items within 14 days of delivery.

Items must be unused, in original packaging, and in resalable condition.

To start a return, please contact us at  support@nuvanai.com

•  Refunds

Once we receive and inspect the returned item, we’ll notify you and process your refund within 7 business days.

Refunds will be issued to the original payment method.

•  Non-Returnable Items

Sale items and personalized products are non-refundable.

Shipping fees are non-refundable unless the return is due to our error.